Shipping policy

SHIPPING POLICY

1. Introduction

This Shipping Policy ("Policy") governs the dispatch, shipment, transportation, and delivery of products purchased through www.nkech.com ("Website"), owned and operated by Essentree Global LLP, operating under the brand name NKECH.

This Policy forms an integral part of the Company's Terms of Use and should be read together with the Privacy Policy and the Return, Refund & Cancellation Policy.

By placing an order on the Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

 

2. Scope

This Policy applies to all orders placed through the official NKECH Website.

It governs:

• Order processing
• Dispatch
• Packaging
• Shipping
• Delivery
• Delivery attempts
• Delivery delays
• Delivery restrictions
• Shipping charges
• Risk transfer
• Lost shipments
• Customer responsibilities

Separate shipping terms may apply to purchases made through third-party marketplaces such as Amazon, Flipkart, or other authorized sellers.

 

3. Shipping Coverage

The Company currently delivers across serviceable locations within India through authorized logistics partners.

Delivery availability depends upon:

• Courier serviceability
• PIN code availability
• Government restrictions
• Operational feasibility
• Natural disasters
• Force majeure events

The Company reserves the right to expand, restrict, or modify delivery coverage without prior notice.

 

4. Processing of Orders

Orders are processed only after:

• Successful order placement
• Payment authorization (except eligible Cash on Delivery orders)
• Internal fraud verification (where applicable)
• Product availability confirmation

Orders are generally processed on business days.

Business days exclude:

• Sundays
• National holidays
• Public holidays
• Company-declared holidays

Orders received after operational cut-off times may be processed on the next business day.

Processing timelines are estimates and may vary depending on operational requirements.

 

5. Order Confirmation

After successful placement of an order, customers will generally receive:

• Order confirmation
• Payment confirmation (where applicable)
• Dispatch confirmation
• Shipment tracking details (where available)

Failure to receive a confirmation email or SMS does not necessarily indicate that an order has not been received. Customers should contact Customer Support if confirmation is not received within a reasonable period.

 

6. Dispatch Timeline

The Company aims to dispatch most confirmed orders within the estimated timelines displayed on the Website.

Dispatch timelines may vary depending upon:

• Product availability
• Inventory verification
• Order volume
• Promotional sales
• Public holidays
• Courier schedules
• Operational constraints

Dispatch dates are estimates only and do not constitute guaranteed commitments.

 

7. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, the Company may offer:

• Free shipping
• Reduced shipping charges
• Promotional shipping offers

Such offers may be subject to:

• Minimum order values
• Product exclusions
• Delivery location
• Promotional periods

The Company reserves the right to revise shipping charges without prior notice. However, changes will not affect orders already confirmed.

 

8. Packaging Standards

Products are packed using packaging materials considered reasonably appropriate for transportation under normal shipping conditions.

Packaging may include:

• Protective cushioning
• Tamper-evident seals (where applicable)
• Corrugated boxes
• Protective wraps
• Product inserts

Packaging design may change periodically without affecting the product itself.

 

9. Courier Partners

To ensure efficient delivery, the Company may use one or more independent logistics providers.

Selection of the courier partner is based on factors such as:

• Delivery location
• Serviceability
• Transit efficiency
• Operational requirements

The Company reserves the right to change courier partners at any stage of fulfilment without prior notice.

 

10. Delivery Estimates

Estimated delivery timelines displayed on the Website are indicative only.

Actual delivery may vary depending upon:

• Customer location
• Courier network
• Weather conditions
• Public holidays
• Regulatory inspections
• Transportation disruptions
• High-volume sale periods
• Events beyond the Company's reasonable control

The Company shall not be liable for delays caused by third-party logistics providers or circumstances beyond its reasonable control.

 

11. Delivery Attempts

The Company engages independent logistics partners to deliver orders. Delivery attempts shall be made in accordance with the operating procedures of the respective logistics provider.

If the customer is unavailable at the time of delivery, the logistics partner may:

• attempt re-delivery;
• contact the customer using the contact details provided;
• leave a delivery notification (where applicable); or
• return the shipment to the Company after unsuccessful delivery attempts.

The number of delivery attempts may vary depending on the logistics partner and delivery location.

The Company cannot guarantee additional delivery attempts beyond those made by the logistics provider.

12. Customer Availability

Customers are responsible for ensuring that:

• the recipient is available during expected delivery hours;
• the registered mobile number is reachable;
• delivery instructions, if any, are accurate;
• access to the delivery location is reasonably available.

Failure to receive delivery due to customer unavailability shall not constitute a fault of the Company.

 

13. Incorrect or Incomplete Address

Customers are solely responsible for providing complete and accurate delivery information.

This includes:

• recipient name;
• house or flat number;
• street or locality;
• landmark (where applicable);
• city;
• state;
• PIN code;
• contact number.

The Company shall not be responsible for delays, failed deliveries, additional shipping costs, or returned shipments resulting from incorrect, incomplete, or inaccurate delivery information provided by the customer.

If an order is returned due to an incorrect address, any refund, replacement, or re-dispatch shall be governed by the Company's Return, Refund & Cancellation Policy.

 

14. Failed Delivery

Delivery may fail for reasons including but not limited to:

• customer unavailable;
• incorrect address;
• refusal to accept delivery;
• inaccessible premises;
• inaccurate contact information;
• refusal to pay COD amount (where applicable);
• repeated unsuccessful delivery attempts.

Where a shipment is returned to the Company due to reasons attributable to the customer, the Company reserves the right to:

• cancel the order;
• deduct applicable shipping or handling charges where permitted by law;
• restrict future Cash on Delivery (COD) orders;
• require prepaid payment for future purchases.

 

15. Refusal of Delivery

Customers may refuse delivery where:

• the outer package appears materially damaged;
• the package appears tampered with;
• an incorrect product is visibly delivered.

Customers are encouraged to immediately notify Customer Support if delivery is refused for these reasons.

Refusal of delivery due to personal preference, change of mind, or reasons unrelated to product condition shall be governed by the Company's Return, Refund & Cancellation Policy.

Repeated refusal of valid deliveries may result in restrictions on future orders, including suspension of Cash on Delivery eligibility.

 

16. Order Tracking

Where tracking services are available, customers shall receive shipment tracking details after dispatch.

Tracking updates are generated by independent logistics providers.

The Company does not control the frequency, timing, or accuracy of tracking updates provided by third-party courier services.

Temporary delays in tracking updates shall not necessarily indicate loss of shipment.

 

17. Partial Shipments and Split Deliveries

For operational reasons, the Company may dispatch products in:

• multiple shipments;
• separate packages; or
• different delivery schedules.

Such circumstances may arise due to:

• inventory allocation;
• warehouse operations;
• courier routing;
• product availability;
• packaging requirements.

Customers shall not incur additional product charges solely because an order is shipped in multiple consignments.

 

18. Cash on Delivery (COD)

Cash on Delivery ("COD") may be available for selected locations, products, or order values, subject to operational feasibility.

The Company reserves the right to:

• enable or disable COD;
• impose maximum order value limits;
• restrict COD for specific PIN codes;
• require prepaid payment for selected customers;
• suspend COD for customers with repeated delivery refusals or failed deliveries.

Availability of COD is determined solely at the Company's discretion.

19. High-Value Orders

For high-value purchases, the Company may implement additional verification measures before dispatch, including:

• confirmation calls;
• OTP verification;
• payment verification;
• address confirmation;
• identity verification where legally permissible.

Failure to complete verification may result in cancellation or delay of the order.

 

20. Remote and Non-Serviceable Areas

Delivery timelines may be longer for:

• remote locations;
• rural areas;
• difficult-to-access regions;
• locations with limited courier service.

If a delivery address becomes non-serviceable after an order is placed, the Company may:

• cancel the order and refund the payment;
• request an alternate deliverable address;
• delay dispatch until service becomes available.

 

21. Delivery Acceptance

Upon delivery, customers should verify, where reasonably possible:

• recipient name;
• package condition;
• number of packages;
• obvious external damage.

Acceptance of delivery does not affect statutory consumer rights or the customer's ability to report eligible issues under the applicable Return, Refund & Cancellation Policy.

 

22. Proof of Delivery

Delivery confirmation may include:

• recipient signature;
• One-Time Password (OTP);
• digital acknowledgement;
• courier confirmation;
• delivery photograph;
• electronic proof maintained by the logistics partner.

Such proof may be relied upon by the Company to establish successful delivery, subject to applicable law.

 

23. Shipping Delays

While the Company aims to deliver orders within estimated timelines, delays may occur due to circumstances beyond its reasonable control, including:

• severe weather conditions;
• natural disasters;
• transportation disruptions;
• public holidays;
• strikes;
• government restrictions;
• law enforcement actions;
• pandemics;
• technical failures;
• logistics network congestion;
• force majeure events.

The Company shall make reasonable efforts to keep customers informed of significant delays where practicable but shall not be liable for delays beyond its reasonable control.

 

24. Lost Shipments

If a shipment is reported as lost in transit, the Company will conduct a reasonable investigation in coordination with the logistics partner.

Where, after verification, a shipment is confirmed to have been lost before successful delivery, the Company may, at its discretion and subject to stock availability:

• dispatch a replacement product; or
• process a refund in accordance with the Company's Return, Refund & Cancellation Policy.

Customers may be required to provide reasonable information or cooperation to assist with the investigation.

 

25. Damaged Packages

The Company takes reasonable care to ensure that Products are packaged appropriately for transportation. However, damage may occasionally occur during transit.

If a Customer receives a package that appears to be:

• visibly damaged;
• tampered with;
• leaking;
• crushed; or
• otherwise compromised,

the Customer should:

• inspect the package before opening, where reasonably possible;
• record clear an uninterrupted unboxing video showing the package condition, shipping label, and Product;
• report the issue to Customer Support within the timeline specified in the Return, Refund & Cancellation Policy.

The Company reserves the right to request additional information necessary to investigate the claim.

Failure to provide reasonable evidence may affect the Company's ability to verify and process the claim, subject to applicable law.

 

26. Shipping Restrictions

The Company reserves the right to refuse, suspend, or restrict shipments to locations where delivery is not reasonably feasible or legally permissible, including where:

• the location is outside the Company's delivery network;
• courier services are unavailable;
• governmental restrictions apply;
• delivery presents an unreasonable operational or security risk;
• legal or regulatory requirements prohibit shipment.

Customers shall be informed where an order cannot be fulfilled due to such restrictions.

 

27. International Shipping

At present, the Website is intended primarily for deliveries within India unless expressly stated otherwise.

If the Company introduces international shipping in the future:

• availability will depend on destination country;
• shipping charges, customs duties, taxes, and import regulations may apply;
• Customers shall remain responsible for complying with applicable import laws of the destination country unless otherwise specified.

Separate international shipping terms may be published when such services become available.

 

28. Circumstances Beyond Our Control (Force Majeure)

The Company shall not be responsible for delays, interruptions, or failure to deliver Products resulting from events beyond its reasonable control, including but not limited to:

• natural disasters;
• floods;
• earthquakes;
• cyclones;
• fire;
• epidemics or pandemics;
• war;
• terrorism;
• civil disturbances;
• governmental actions;
• changes in law;
• strikes or labour disputes;
• transportation failures;
• courier disruptions;
• customs delays;
• internet outages;
• power failures;
• cyber incidents;
• or other force majeure events.

During such events, delivery commitments may be reasonably extended without liability.

 

29. Limitation of Liability

To the fullest extent permitted under applicable law, the Company shall not be liable for delays, losses, or damages arising from:

• delays attributable to independent logistics providers;
• incorrect delivery information supplied by the Customer;
• failed delivery attempts due to Customer unavailability;
• refusal to accept delivery;
• events beyond the Company's reasonable control;
• temporary suspension of shipping services;
• delays caused by regulatory authorities;
• unforeseen transportation disruptions.

Nothing in this Policy shall exclude or limit liability that cannot legally be excluded under applicable law.

 

30. Customer Responsibilities

Customers agree to:

• provide complete and accurate shipping information;
• ensure the availability of an authorised recipient;
• monitor shipment tracking where available;
• inspect delivered packages promptly;
• report eligible delivery issues within the timelines specified in the Return, Refund & Cancellation Policy;
• cooperate with reasonable verification requests during investigations relating to shipping claims.

Failure to comply with these responsibilities may affect the Company's ability to investigate or resolve shipping-related issues.

 

31. Third-Party Logistics Providers

Shipping services are provided through independent third-party logistics partners.

While the Company carefully selects service providers, it does not control their day-to-day operations.

Accordingly, the Company cannot guarantee:

• exact delivery times;
• courier routing decisions;
• operational practices of logistics partners; or
• circumstances arising solely from the actions or omissions of such independent service providers.

Nothing in this clause affects any rights available to consumers under applicable law.

 

32. Policy Updates

The Company reserves the right to amend, modify, or update this Shipping Policy from time to time to reflect:

• operational changes;
• courier network changes;
• legal or regulatory requirements;
• technological developments;
• improvements in customer service;
• changes in shipping practices.

The updated Policy shall become effective upon publication on the Website unless otherwise stated.

Customers are encouraged to review this Policy periodically.

 

33. Governing Law and Jurisdiction

This Shipping Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to any mandatory rights available under applicable consumer protection laws, the courts at Rajkot, Gujarat, shall have exclusive jurisdiction over disputes arising from or relating to this Shipping Policy.

 

34. Customer Support

For any shipping-related enquiries, Customers may contact:

Essentree Global LLP
Brand: NKECH

Customer Support Email:
care@nkech.com

Customer Support Number:
+91 77788 28283

Website:
www.nkech.com

Support requests should include, where applicable:

• Order Number;
• Customer Name;
• Registered Mobile Number;
• Description of the issue; and
• Supporting photographs or videos, if relevant.

 

35. Entire Shipping Policy

This Shipping Policy, together with the Terms of Use and the Return, Refund & Cancellation Policy, constitutes the complete policy governing shipping, dispatch, and delivery of Products purchased through the Website.

In the event of any inconsistency between this Policy and applicable law, the applicable law shall prevail to the extent of such inconsistency.