Privacy Policy

Effective Date: Effective from the date of publication

1. INTRODUCTION

Welcome to www.nkech.com ("Website"), owned and operated by Essentree Global LLP, a Limited Liability Partnership incorporated under the laws of India and operating under the brand name NKECH ("Company", "we", "our", or "us").

At NKECH, protecting your privacy is an important part of maintaining your trust. We recognize the importance of safeguarding your Personal Data and are committed to processing such information responsibly, lawfully, transparently, and securely.

This Privacy Policy describes how we collect, use, process, store, disclose, retain, and protect your Personal Data when you visit or use our website, purchase our products, communicate with us, participate in promotional activities, or otherwise interact with our services.

This Privacy Policy forms an integral part of the Terms of Use governing access to and use of the Website.

By accessing or using the Website, creating an account, placing an order, submitting information, or otherwise interacting with us, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

 

2. APPLICABILITY OF THIS POLICY

This Privacy Policy applies to:

• Visitors accessing our Website;
• Registered users of the Website;
• Customers purchasing products from the Website;
• Individuals contacting our customer support;
• Individuals participating in promotional campaigns, contests, surveys, reviews, or marketing activities;
• Individuals communicating with us through email, telephone, WhatsApp, social media, or any other official communication channel operated by the Company.

This Policy applies only to Personal Data collected directly by or on behalf of Essentree Global LLP through official business channels.

This Privacy Policy does not apply to websites, applications, or services owned or operated by third parties, even where such third-party services are linked from our Website.

 

3. LEGAL FRAMEWORK

This Privacy Policy has been prepared with reference to the applicable laws of India, including, where applicable:

• Digital Personal Data Protection Act, 2023 ("DPDP Act");
• Information Technology Act, 2000;
• Other applicable laws, rules, regulations, notifications, and governmental guidelines governing electronic commerce, consumer protection, and data processing in India.

Where any provision of applicable law is amended, replaced, or superseded, this Privacy Policy shall be interpreted in accordance with such amended legal requirements.

 

4. DEFINITIONS

For the purposes of this Privacy Policy, unless the context otherwise requires:

"Account"

Means a registered customer account created on the Website.

"Applicable Law"

Means all statutes, rules, regulations, notifications, governmental orders, judicial decisions, and legally enforceable guidelines applicable in India.

"Company"

Means Essentree Global LLP, operating under the brand name NKECH, together with its successors, affiliates, permitted assigns, employees, representatives, and authorized personnel.

"Customer"

Means any individual purchasing or intending to purchase products through the Website.

 

"Personal Data"

Means any information relating to an identified or identifiable natural person, whether directly or indirectly, including but not limited to name, address, email address, mobile number, order history, payment-related information (excluding complete payment card details), IP address, device identifiers, and other information capable of identifying an individual.

"Processing"

Means any operation performed on Personal Data including collection, recording, storage, organization, adaptation, retrieval, consultation, use, disclosure, sharing, transmission, restriction, deletion, or destruction.

"Services"

Means all products, features, functionality, customer support, digital content, and services provided by Essentree Global LLP through the Website.

"Website"

Means www.nkech.com, including all associated webpages, subdomains, mobile interfaces, applications, and digital services operated by or on behalf of Essentree Global LLP.

"You", "Your", or "User"

Means any individual accessing or using the Website or interacting with the Company in any manner.

 

5. COMPANY INFORMATION

The Website is owned and operated by:

Legal Entity: Essentree Global LLP

Brand Name: NKECH

Entity Type: Limited Liability Partnership (LLP)

Registered Office:

Tulsi Park 1,
Near Bhagirath,
Nana Mava Circle,
Rajkot – 360005,
Gujarat, India

Website:
www.nkech.com

Customer Support Email:
care@nkech.com

Customer Support Number:
+91 77788 28283

GSTIN:
24AALFE8977D1Z3

 

6. ACCEPTANCE OF THIS PRIVACY POLICY

By accessing the Website or providing your Personal Data to the Company, you acknowledge and agree that:

• You have carefully read this Privacy Policy.
• You understand how your Personal Data may be collected, processed, stored, and shared.
• You voluntarily provide information required for the provision of our products and services.
• You consent to the processing of your Personal Data in accordance with this Privacy Policy, to the extent required under applicable law.
• Where required by law, you may withdraw your consent by contacting us, subject to legal, contractual, and operational limitations.

Nothing contained in this Privacy Policy shall be interpreted as limiting any rights available to you under applicable law or imposing obligations on the Company beyond those required by applicable law.

 

7. CATEGORIES OF PERSONAL DATA WE COLLECT

The Company collects only such Personal Data as is reasonably necessary to provide its products, services, comply with applicable legal obligations, improve user experience, prevent fraud, and operate the Website efficiently.

Depending upon your interaction with the Website, we may collect the following categories of Personal Data:

 

7.1 Identity Information

We may collect information including but not limited to:

• Full name
• Billing name
• Shipping recipient name
• Username or account identifier (if applicable)
• Date of birth (where voluntarily provided)
• Gender (where voluntarily provided)

Providing such information is voluntary unless specifically required for order processing or compliance with applicable law.

 

7.2 Contact Information

Including but not limited to:

• Mobile number
• Email address
• Billing address
• Shipping address
• State
• City
• Postal Code
• Country

This information is primarily used for:

• Order confirmation
• Shipping
• Delivery
• Customer support
• Order-related communications
• Legal compliance

7.3 Order Information

When you purchase products from the Website, we may collect:

• Order number
• Products purchased
• Quantity
• Purchase value
• Discounts applied
• Coupon codes
• Delivery preferences
• Order history
• Invoice information
• Refund history
• Replacement history
• Cancellation history

 

7.4 Payment Information

Payments on the Website are processed through authorized third-party payment gateways.

The Company generally does not store:

• Complete debit card numbers
• Complete credit card numbers
• CVV numbers
• UPI PINs
• Internet banking passwords
• Payment authentication credentials

We may receive limited transaction-related information such as:

• Payment status
• Transaction reference number
• Payment mode
• Order amount
• Date and time of payment

Payment processing is governed by the privacy policies and security practices of the respective payment service providers.

 

7.5 Account Information

Where you create an account, we may collect:

• Login credentials
• Password (stored in encrypted form where applicable)
• Saved addresses
• Wishlist
• Account preferences
• Communication preferences

 

7.6 Customer Support Information

When you contact us through:

• Email
• Telephone
• WhatsApp
• Live Chat
• Social Media
• Contact Forms

we may collect:

• Communication records
• Complaint details
• Product photographs
• Videos submitted for claims
• Documents voluntarily shared
• Support ticket history

Such information enables us to investigate, resolve, and improve customer service.

 

7.7 Product Review Information

If you voluntarily publish:

• Product reviews
• Ratings
• Testimonials
• Feedback
• Photographs
• Videos

we may collect and display such content in accordance with this Privacy Policy and applicable law.

By voluntarily submitting reviews or testimonials, you grant the Company a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, and promote such content for legitimate business purposes, subject to applicable law.

 

7.8 Marketing Information

Where permitted by applicable law, we may collect information relating to:

• Marketing preferences
• Promotional campaign participation
• Survey responses
• Contest participation
• Newsletter subscriptions
• Customer interests

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in our communications or by contacting us.

 

8. INFORMATION COLLECTED AUTOMATICALLY

Whenever you access the Website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

Such information may include:

• IP Address
• Browser type
• Browser version
• Device type
• Device operating system
• Screen resolution
• Language preferences
• Date and time of access
• Website pages visited
• Session duration
• Referral URL
• Exit pages
• Clickstream information
• Approximate geographic location
• Website performance information

This information generally does not directly identify you but assists us in improving security, functionality, user experience, and Website performance.

 

9. COOKIES AND SIMILAR TECHNOLOGIES

9.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember user preferences, improve functionality, enhance security, and analyse Website usage.

 

 

 

9.2 Types of Cookies We May Use

The Website may use the following categories of cookies:

Essential Cookies

These cookies are necessary for:

• Shopping cart functionality
• Secure login
• Order processing
• Website security
• Fraud prevention

Disabling these cookies may affect the functioning of the Website.

 

Functional Cookies

These cookies remember:

• Language preferences
• Saved shopping cart
• Recently viewed products
• Login preferences
• User settings

 

Analytics Cookies

These cookies help us understand:

• Visitor behaviour
• Popular pages
• User journeys
• Device usage
• Website performance
• Technical issues

We may use third-party analytics providers for this purpose.

Advertising Cookies

Where applicable and subject to your preferences and applicable law, cookies may be used to:

• Measure advertising effectiveness
• Display relevant advertisements
• Limit repetitive advertisements
• Personalize promotional content

 

9.3 Managing Cookies

Most web browsers permit users to:

• Accept cookies
• Reject cookies
• Delete stored cookies
• Receive alerts before cookies are placed

Please note that disabling cookies may affect certain Website features and functionality.

 

10. HOW WE USE YOUR PERSONAL DATA

We process Personal Data only for legitimate business purposes and in accordance with applicable law.

Your Personal Data may be used for purposes including:

Order Management

• Processing purchases
• Confirming orders
• Shipping products
• Delivering products
• Managing returns
• Managing replacements
• Processing refunds
• Providing invoices

 

Customer Support

To:

• Respond to enquiries
• Resolve complaints
• Provide product assistance
• Verify customer identity

 

Website Operations

To:

• Maintain Website functionality
• Improve user experience
• Monitor Website performance
• Detect errors
• Enhance Website security

 

Fraud Prevention

To:

• Detect suspicious transactions
• Prevent unauthorized access
• Verify customer identity
• Investigate misuse
• Prevent fraudulent claims

 

Legal Compliance

To comply with:

• Court orders
• Regulatory requirements
• Government investigations
• Tax obligations
• Consumer protection obligations
• Other applicable legal requirements

 

Business Improvement

We may analyse aggregated or anonymised information to:

• Improve products
• Improve formulations
• Improve customer experience
• Improve Website performance
• Develop new products
• Conduct internal research

Where data has been anonymised such that individuals are no longer identifiable, it may be used for statistical and analytical purposes without further notice.

 

11. LAWFUL BASIS FOR PROCESSING PERSONAL DATA

The Company processes Personal Data only where there exists a lawful basis under applicable law.

Depending upon the nature of your interaction with the Website, the Company may process Personal Data on one or more of the following grounds:

11.1 Performance of Contract

Processing necessary to:

• Register customer accounts;
• Accept and process orders;
• Deliver products;
• Process payments;
• Manage returns, replacements, refunds and cancellations;
• Provide customer support;
• Fulfil contractual obligations owed to customers.

Failure to provide certain Personal Data may prevent the Company from providing products or services requested by you.

 

11.2 Compliance with Legal Obligations

The Company may process Personal Data where necessary to comply with:

• Applicable laws;
• Court orders;
• Government directions;
• Taxation requirements;
• Regulatory obligations;
• Consumer protection laws;
• Law enforcement requests;
• Other legally enforceable obligations.

 

11.3 Consent

Where required by applicable law, the Company shall seek your consent before processing Personal Data.

Such consent may include, without limitation:

• Marketing communications;
• Promotional campaigns;
• Newsletters;
• Optional surveys;
• Product feedback requests;
• Cookie preferences where required.

You may withdraw your consent at any time, subject to legal and operational limitations.

Withdrawal of consent shall not affect processing undertaken before such withdrawal.

 

11.4 Legitimate Business Interests

Where permitted under applicable law, the Company may process Personal Data for legitimate business purposes, including:

• Fraud detection;
• Website security;
• Internal analytics;
• Product improvement;
• Service optimisation;
• Risk management;
• Business planning;
• Customer experience enhancement;
• Quality assurance;
• Record keeping.

The Company shall endeavour to balance such interests against your privacy rights.

 

12. CONSENT MANAGEMENT

Where consent is relied upon as the lawful basis for processing, the Company shall make reasonable efforts to ensure that such consent is:

• Free;
• Specific;
• Informed;
• Unambiguous;
• Capable of being withdrawn.

Consent may be obtained through:

• Website forms;
• Account registration;
• Checkout pages;
• Newsletter subscriptions;
• Promotional campaigns;
• Cookie preference banners;
• Other digital interfaces.

You may withdraw your consent by contacting us using the details provided in this Privacy Policy or by using any available account settings or unsubscribe mechanisms.

Withdrawal of consent shall not invalidate any processing lawfully undertaken before such withdrawal.

 

13. MARKETING COMMUNICATIONS

From time to time, the Company may send communications relating to:

• Product launches;
• Promotional offers;
• Discounts;
• Educational content;
• Order updates;
• Brand announcements;
• Customer surveys;
• Product recommendations.

Such communications may be sent through:

• Email;
• SMS;
• WhatsApp;
• Telephone;
• Push notifications;
• Other communication channels authorised by you or permitted under applicable law.

You may opt out of promotional communications at any time by:

• Clicking the "Unsubscribe" link provided in marketing emails;
• Contacting Customer Support;
• Updating your communication preferences through your account (where available).

Please note that transactional communications relating to orders, payments, shipping, returns, account security, legal notices, or customer support may continue to be sent irrespective of your marketing preferences.

 

14. DISCLOSURE OF PERSONAL DATA

The Company does not sell, rent or trade your Personal Data to third parties for monetary consideration.

However, Personal Data may be disclosed where reasonably necessary for legitimate business purposes or as required by law.

Disclosure may occur in the following circumstances:

 

14.1 Within the Company

Personal Data may be accessed by authorised employees, officers, consultants and representatives strictly on a need-to-know basis.

Access shall be restricted to individuals responsible for:

• Customer support;
• Order fulfilment;
• Finance;
• Compliance;
• Information technology;
• Marketing (where permitted);
• Business operations.

 

14.2 Service Providers

The Company may engage trusted third-party service providers to perform services including:

• Website hosting;
• Cloud infrastructure;
• Customer support platforms;
• Email delivery;
• SMS services;
• Analytics;
• Marketing platforms;
• Security monitoring;
• Payment processing;
• Logistics.

Such service providers shall receive only the information reasonably necessary to perform their assigned services.

Where appropriate, contractual obligations requiring confidentiality and lawful processing shall be imposed upon such service providers.

 

14.3 Legal Compliance

The Company may disclose Personal Data where required to:

• Comply with applicable law;
• Respond to legal process;
• Cooperate with law enforcement agencies;
• Protect legal rights;
• Prevent fraud;
• Investigate unlawful activities;
• Protect public safety;
• Enforce contractual rights.

 

14.4 Corporate Transactions

In the event of:

• Merger;
• Acquisition;
• Business restructuring;
• Investment;
• Sale of assets;
• Insolvency proceedings;

Personal Data may be transferred to the relevant successor entity, subject to applicable legal requirements.

 

15. PAYMENT PROCESSING

The Company does not ordinarily collect or retain complete payment card information.

Payments made through the Website are processed by independent payment gateway providers selected by the Company.

Such providers may independently collect:

• Card information;
• UPI details;
• Net banking credentials;
• Wallet information;
• Authentication information.

The processing of such information shall be governed by the privacy policies and terms of the respective payment service providers.

The Company shall not be responsible for the privacy practices, security measures, or operational procedures of third-party payment gateway providers.

Customers are encouraged to review the privacy policies of such providers before completing any transaction.

 

16. SHIPPING AND LOGISTICS PARTNERS

To facilitate order delivery, the Company may share limited Personal Data with logistics partners, courier agencies and delivery service providers.

Such information may include:

• Name;
• Delivery address;
• Contact number;
• Order reference;
• Delivery instructions;
• Cash-on-Delivery amount (where applicable).

Such information shall be shared only to the extent reasonably necessary for fulfilment of delivery-related services.

Delivery partners are expected to process such information in accordance with applicable legal requirements and their own privacy policies.

The Company shall not be liable for acts or omissions of independent logistics providers beyond its reasonable control.

 

17. THIRD-PARTY TECHNOLOGY PROVIDERS

The Website may utilise third-party technology solutions to facilitate its operation, including but not limited to:

• Website hosting providers;
• Cloud storage providers;
• Customer relationship management (CRM) platforms;
• Analytics providers;
• Marketing automation tools;
• Live chat providers;
• Email service providers;
• SMS gateways;
• Customer support software;
• Fraud prevention solutions.

These providers may process Personal Data strictly for the purposes of providing services to the Company.

The Company endeavours to engage reputable service providers and, where appropriate, implement contractual safeguards to protect Personal Data. However, the Company does not control the independent internal practices of such third parties and cannot guarantee their ongoing compliance beyond the obligations agreed between the parties.

 

18. DATA RETENTION

The Company retains Personal Data only for as long as it is reasonably necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, enforce contractual rights, protect legitimate business interests, and maintain appropriate business records.

The duration for which Personal Data is retained may vary depending upon:

• the nature of the information;
• the purpose for which it was collected;
• legal and regulatory requirements;
• taxation and accounting obligations;
• fraud prevention requirements;
• pending disputes or investigations;
• contractual obligations.

Upon expiry of the applicable retention period, the Company may securely delete, anonymise, or archive Personal Data in accordance with applicable law and internal record retention practices.

Where retention is required under applicable law or for the establishment, exercise, or defence of legal claims, such information may be retained for a longer period.

 

19. SECURITY OF PERSONAL DATA

The Company recognises the importance of protecting Personal Data and implements reasonable technical, organisational, and administrative safeguards designed to reduce the risk of unauthorised access, disclosure, alteration, destruction, or misuse.

Such measures may include, where appropriate:

• encrypted data transmission;
• secure server infrastructure;
• password-protected systems;
• access control mechanisms;
• role-based access restrictions;
• firewall protection;
• malware monitoring;
• periodic security updates;
• employee confidentiality obligations;
• internal information security procedures.

Notwithstanding the safeguards implemented, no method of electronic transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

Accordingly, while the Company endeavours to protect Personal Data using commercially reasonable security measures, it cannot warrant or guarantee absolute security.

Users acknowledge and accept the inherent risks associated with electronic communication and internet-based services.

 

20. SECURITY INCIDENTS AND PERSONAL DATA BREACHES

The Company maintains internal procedures intended to identify, assess, investigate, and respond to actual or suspected security incidents involving Personal Data.

Where the Company becomes aware of a Personal Data breach requiring action under applicable law, it may take appropriate measures including:

• investigating the nature and scope of the incident;
• containing and mitigating potential harm;
• restoring system integrity;
• cooperating with competent authorities where legally required;
• notifying affected individuals where required under applicable law;
• implementing corrective measures to reduce the likelihood of recurrence.

The Company reserves the right to determine the appropriate response based upon the circumstances of each incident and applicable legal requirements.

 

21. YOUR RIGHTS

Subject to applicable law, you may have certain rights concerning your Personal Data.

These rights may include, where applicable:

Right to Access

You may request confirmation regarding whether the Company processes your Personal Data and may request access to such information, subject to applicable legal limitations.

 

Right to Correction

You may request correction, updating, or completion of inaccurate or incomplete Personal Data maintained by the Company.

 

Right to Erasure

Where permitted under applicable law, you may request deletion of your Personal Data.

The Company may retain certain information where retention is necessary for:

• compliance with legal obligations;
• fraud prevention;
• tax compliance;
• accounting purposes;
• dispute resolution;
• enforcement of legal rights.

 

Right to Withdraw Consent

Where processing is based upon consent, you may withdraw such consent at any time.

Withdrawal of consent shall not affect processing undertaken prior to such withdrawal.

Withdrawal of consent may affect the availability of certain Website features or services.

 

Right to Grievance Redressal

You may contact the Company's designated Grievance Officer regarding any concerns relating to your Personal Data.

The Company shall endeavour to respond within the timelines prescribed under applicable law.

 

Right to Nominate

Where recognised under applicable law, you may nominate another individual to exercise your rights in the event of your death or incapacity.

 

The exercise of any rights under this section shall remain subject to verification of identity and compliance with applicable law.

 

22. CHILDREN'S PRIVACY

The Website is intended for use by individuals who are legally capable of entering into binding contracts under applicable law.

The Company does not knowingly collect Personal Data from children in violation of applicable law.

Where the Company becomes aware that Personal Data relating to a child has been collected contrary to applicable legal requirements, reasonable steps may be taken to delete or appropriately manage such information.

Parents or legal guardians believing that a child has provided Personal Data may contact the Company for appropriate assistance.

 

23. PRODUCT REVIEWS, TESTIMONIALS AND USER GENERATED CONTENT

Users may voluntarily submit:

• product reviews;
• ratings;
• testimonials;
• comments;
• photographs;
• videos;
• social media content;
• feedback.

By voluntarily submitting such content, you represent that:

• you own or have the necessary rights to submit such content;
• the content does not violate any law or third-party rights;
• the content is truthful to the best of your knowledge.

Subject to applicable law, you grant the Company a non-exclusive, worldwide, royalty-free, transferable licence to use, reproduce, publish, display, modify (without altering the substance of your opinion), distribute, translate, adapt, and otherwise use such content for business, promotional, educational, advertising, and marketing purposes.

The Company reserves the right, but shall not be obligated, to monitor, edit, refuse, or remove any content that it reasonably considers inappropriate, unlawful, misleading, abusive, defamatory, fraudulent, obscene, or otherwise inconsistent with its policies.

 

24. INTERNATIONAL DATA TRANSFERS

The Company primarily stores and processes Personal Data within India.

However, certain third-party technology providers, cloud infrastructure providers, analytics platforms, communication platforms, or software vendors engaged by the Company may process or store information on servers located outside India.

Where Personal Data is transferred outside India, the Company shall endeavour to implement appropriate safeguards as required under applicable law and shall take reasonable steps to ensure that such transfers are undertaken in accordance with applicable legal requirements.

By using the Website, you acknowledge that such transfers may occur where reasonably necessary for the operation of the Website or provision of services.

 

25. BUSINESS TRANSFERS

In the event of:

• merger;
• acquisition;
• restructuring;
• investment transaction;
• amalgamation;
• demerger;
• sale of assets;
• corporate reorganisation;
• insolvency proceedings;
• or any substantially similar business transaction,

Personal Data may be transferred to the acquiring entity, successor, investor, or authorised representative, subject to applicable legal requirements.

The Company shall endeavour to ensure that any successor entity honours obligations relating to Personal Data substantially consistent with this Privacy Policy or as otherwise required by law.

 

26. COMPLIANCE WITH LAW

The Company reserves the right to preserve, disclose, or otherwise process Personal Data where reasonably necessary to:

• comply with applicable law;
• respond to lawful governmental requests;
• comply with judicial or regulatory directions;
• protect public safety;
• prevent fraud;
• investigate unlawful activities;
• protect the Company's legal rights;
• enforce contractual obligations;
• defend legal claims.

Nothing contained in this Privacy Policy shall limit the Company's right to comply with any lawful direction issued by competent governmental or judicial authorities.

 

 

27. DISCLAIMER

The Website and all products, services, content, features, and information made available through the Website are provided on an "as is" and "as available" basis, subject to applicable law.

While the Company makes reasonable efforts to ensure that information published on the Website is accurate, complete, and current, the Company does not represent or warrant that:

• the Website will operate without interruption;
• the Website will always remain error-free;
• information available on the Website will always be complete, accurate, or updated;
• defects will always be corrected immediately;
• the Website will always remain free from viruses, malware, or other harmful components.

Product information provided on the Website is intended for general informational purposes only and should not be construed as medical advice, dermatological advice, pharmaceutical advice, or any other professional healthcare advice.

Customers should consult an appropriately qualified healthcare professional before relying upon any product for treatment of medical conditions.

Individual results from personal care products may vary depending upon skin type, hair type, lifestyle, environmental conditions, allergies, sensitivities, and proper usage.

Nothing contained on the Website shall constitute a guarantee of specific cosmetic, dermatological, or therapeutic results.

 

28. LIMITATION OF LIABILITY

To the fullest extent permitted under applicable law, Essentree Global LLP, its designated partners, employees, officers, affiliates, licensors, contractors, consultants, service providers, agents, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• use or inability to use the Website;
• temporary interruption of Website services;
• technical failures beyond reasonable control;
• internet connectivity issues;
• third-party service failures;
• delays in electronic communications;
• unauthorized access resulting from factors beyond the Company's reasonable control;
• loss of profits;
• loss of business opportunity;
• loss of goodwill;
• loss of data;
• reputational damage;
• indirect commercial losses.

Nothing contained in this clause shall exclude or limit liability where such exclusion is prohibited under applicable law, including liability arising from fraud, wilful misconduct, or any liability that cannot lawfully be excluded.

 

29. USER RESPONSIBILITIES

Users agree that they shall:

• provide accurate and complete information;
• promptly update inaccurate information;
• maintain confidentiality of account credentials;
• use the Website only for lawful purposes;
• refrain from engaging in fraudulent or deceptive activities;
• refrain from interfering with Website security;
• comply with applicable laws while using the Website.

Users remain solely responsible for maintaining the confidentiality of their login credentials and for activities undertaken through their accounts.

 

30. INDEMNITY

To the extent permitted under applicable law, you agree to indemnify, defend, and hold harmless Essentree Global LLP, its designated partners, employees, officers, affiliates, consultants, contractors, licensors, service providers, and representatives from and against any claims, liabilities, losses, damages, costs, penalties, expenses, or legal fees arising out of or relating to:

• your breach of this Privacy Policy or the Terms of Use;
• misuse of the Website;
• violation of applicable law;
• infringement of third-party rights;
• fraudulent or unlawful activities undertaken through your account;
• submission of false, misleading, or inaccurate information.

This clause shall survive termination of your relationship with the Company to the extent permitted by law.

 

31. FORCE MAJEURE

The Company shall not be liable for any delay or failure in performance arising directly or indirectly from circumstances beyond its reasonable control, including but not limited to:

• natural disasters;
• floods;
• earthquakes;
• fire;
• epidemics;
• pandemics;
• governmental actions;
• changes in law;
• labour disputes;
• civil unrest;
• war;
• terrorism;
• cyber-attacks;
• internet outages;
• failures of telecommunications infrastructure;
• failures of payment systems;
• failures of cloud infrastructure;
• transportation disruptions;
• acts of God.

Performance of obligations affected by such events may be suspended for the duration of the relevant event.

 

32. SEVERABILITY

If any provision of this Privacy Policy is determined by a court or competent authority to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall, to the extent necessary, be deemed severed without affecting the validity or enforceability of the remaining provisions.

The remaining provisions shall continue in full force and effect.

 

33. NO WAIVER

Failure or delay by the Company in exercising any right, remedy, or legal entitlement under this Privacy Policy shall not constitute a waiver of such right.

Any waiver shall be effective only if made expressly in writing by an authorised representative of the Company.

 

34. CHANGES TO THIS PRIVACY POLICY

The Company reserves the right to amend, modify, replace, or update this Privacy Policy at any time to reflect:

• changes in applicable law;
• regulatory requirements;
• technological developments;
• operational changes;
• business requirements;
• security improvements;
• changes in third-party service providers;
• changes in Website functionality.

The revised Privacy Policy shall become effective upon publication on the Website unless otherwise stated.

Users are encouraged to periodically review this Privacy Policy to remain informed of any updates.

Continued use of the Website following publication of an updated Privacy Policy constitutes acknowledgement of the revised Privacy Policy to the extent permitted by applicable law.

 

35. GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Subject to any mandatory rights available to consumers under applicable law, the courts of Rajkot, Gujarat shall have exclusive jurisdiction to adjudicate disputes arising out of or in connection with this Privacy Policy.

Nothing contained herein shall prevent the Company from seeking appropriate interim or equitable relief before any court or authority having competent jurisdiction.

 

36. GRIEVANCE REDRESSAL

In accordance with applicable law, users may contact the Company's designated Grievance Officer regarding any concerns relating to privacy, data processing, or this Privacy Policy.

Grievance Officer

Name: Ayushi Sagparia

Email: ayushi@nkech.com

The Company shall endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.

 

37. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or the processing of your Personal Data, you may contact us using the following details:

Essentree Global LLP
Brand: NKECH

Registered Office:
Tulsi Park 1,
Near Bhagirath,
Nana Mava Circle,
Rajkot – 360005,
Gujarat, India

Customer Support Email: care@nkech.com

Customer Support Number: +91 77788 28283

Website: www.nkech.com

 

38. ENTIRE PRIVACY POLICY

This Privacy Policy constitutes the entire privacy policy governing the collection, use, disclosure, storage, and protection of Personal Data by Essentree Global LLP through the Website, superseding any prior privacy statements published by the Company with respect to the same subject matter.

In the event of any inconsistency between this Privacy Policy and mandatory provisions of applicable law, the applicable law shall prevail to the extent of such inconsistency.